At Radd Pole Wear Shop, we design our shipping and returns process to be as seamless as your favorite pole flow – because your polewear journey should be as effortless as nailing that perfect invert in our high-waisted bottoms.

Shipping Information

Order Processing Time

We’ll get your festival-ready looks packed faster than you can change into your loungewear! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Choose the shipping method that works best for your polewear needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivered in 10-15 business days after shipping
    • Tracking included
  • Free Shipping – via EMS (for orders over $50)
    • Delivered in 15-25 business days after shipping
    • Available for most countries (excluding some Asian and remote regions)

International Shipping

We ship worldwide (with the exception of some Asian countries and remote regions) because fierce polewear deserves global recognition! Please note:

  • Customs fees may apply depending on your country
  • Delivery times may vary based on local postal services

Our Return Promise

We stand behind our products with the same confidence we have in our grippy fabrics and supportive designs. If you’re not completely satisfied with your purchase, we’ll make it right – because your pole journey should be as flawless as your favorite high-leg bodysuit.

Key Return Details

  • Return window: 15 days from receiving your order
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Non-returnable items: Bodysuits, garter sets, grippy items, and cut-out designs (unless defective)
  • Final sale items: Marked as such (like our limited-edition Barbiecore or black everything collections)

How to Return or Exchange

Follow these steps smoother than executing a perfect aerial invert:

1. Submit Your Request

Email us at [email protected] with:

  • Your order number
  • Return/exchange details (use our template below for fastest processing)

2. Wait for Approval

We’ll respond faster than you can change into your favorite loungewear (typically within 24 hours) with return instructions.

3. Package Your Items

Securely pack your return in the original packaging if possible – we recommend protecting those cheeky cuts and high-leg designs like the treasures they are.

4. Ship It Back

Send your package to:

Radd Pole Wear Shop – Returns
1023 Poplar Avenue
San Diego, US 92103

Use a trackable shipping method for your peace of mind.

5. Get Your Refund/Exchange

Once received and inspected, we’ll process your request within 3 business days.

Return Request Template

Copy and paste this template into your email for fastest processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Radd Pole Wear Team,

I’d like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Product Name] in [Size/Color] – [Reason]
2. [Product Name] in [Size/Color] – [Reason]

Preferred resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name] in [Size/Color]
[ ] Store credit

I confirm the items are unworn, unwashed, and in original condition with tags attached.

Best,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

  • Refund Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we approve your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)

Exchanges

Want to swap for a different size or style? Our exchange process is easier than stepping into our jumpsuits:

  • Follow the same return process above
  • Clearly indicate your desired exchange item in your request
  • We’ll ship your new item as soon as we process your return
  • Price differences will be charged/refunded as needed

Defective Items

Found an issue with your order? We’ll fix it faster than perfecting that new pole combo! Contact us immediately at [email protected] with photos of the defect and we’ll make it right – no need to wait for return approval.

Questions?

Our team responds faster than shipping your festival-ready looks! Email [email protected].